FAQ, Shipping & More

What locations do we ship to?

Shipping costs are already included in the price you pay, for USA locations within the 48 contiguous states, except we do not ship to California. Yes, we ship to Hawaii, Alaska, Guam, Puerto Rico, Mexico and Canada for an extra cost. Contact us for a fast shipping quote. We also have extensive experience shipping overseas, contact us.

When does my order ship out?

Orders are prepared for shipment within 24 hours of receiving payment.

Usually, the furniture is picked up by the freight carrier within 2-6 days after order is placed.

How long does it take to deliver to me?

Normal transit times can be anywhere from 1 to 7 business days. Excluding weekends and holidays.

Will I have tracking on my shipment and contact information for the freight company?

Yes. We provide tracking information and their contact info, so you may call to schedule a delivery appointment.

Will the freight company call me to set a delivery appointment?

No. Once the freight arrives at your local delivery terminal, the freight company will simply bring it out during normal hours, which are Monday - Friday 8am to 6pm. If the customer needs a delivery appointment, they should call the freight company and make arrangements.

How are the items shipped to me?

Furniture ships unassembled, in boxes, on pallet(s).
Ships via full size, semi-trucks, with full length trailers.
Only smaller chair orders (6 or less) will ship in single boxes via FedEx or UPS Ground.

Where does the big semi-truck unload my furniture?

Delivery is to curbside, parking lot, or loading dock. Wherever the semi-truck can safely fit and unload.

Customer is solely responsible for carrying their boxes and pallet(s) from the truck, inside their building.

Do I have to carry my own boxes inside my building?

Yes. The customer is solely responsible for carrying their boxes and pallet(s) from the truck, inside their building.

Will I need help carrying my delivery inside my building?

Yes. It is the customer's responsibility to be prepared with appropriate help when the semi-truck arrives.

What if I miss my delivery?

Freight companies charge for missed deliveries and re-deliveries, which the customer is responsible for.

It is the customer’s responsibility to be prepared with appropriate help when the semi-truck arrives.

What delivery instructions must I follow?

Before signing the delivery receipt for the driver, and while the driver waits, the customer must:

Count all their boxes, and document any missing boxes.
Inspect all their boxes, and document any box damage, or actual item damage.
Customer must document the damaged boxes and/or missing boxes on the delivery receipt they sign and give back to the driver—called the ‘driver copy receipt.'
Take photos of damaged boxes and furniture, and report issues to us within 5 days of delivery.

What if something is missing or damaged?

It happens on very rare occasion. Simply document everything in writing, on the driver's copy receipt you will sign, and take photos of everything. Notify us of any issues within 5 days of delivery.

What if I need to speak with Conference Tables Unlimited during my delivery?

We are open Monday - Friday 10:30 a.m. to 5 p.m. Arizona time zone. Call us at (480) 393-5000.

Is shipping to me free?

Shipping is not free, but is already included (and built into) the price you pay.

Does the furniture require assembly?

Yes. The office furniture ships unassembled and the customer is solely responsible for its assembly. We offer professional assembly services for an additional cost. Contact us to request a quote.

Can I upgrade my delivery services?

Yes! For an extra cost, the customer may upgrade their delivery services, to simply Inside Delivery, where the boxes are brought to your doorway, or Full Installation & Assembly, where everything is unpacked, assembled, and all the debris removed, which is a full turn-key setup. Contact us to ask about upgraded delivery services.

What is the return policy?

We do not accept returns. We have a No Return Policy because office furniture is expensive to protectively pack, palletize, ship and deliver. And round-trip shipping costs and restocking fees would be extremely expensive for a customer. If customer wants to cancel order after shipment, or refuses delivery, or does not accept delivery, customer pays a 35% restocking fee and round-trip shipping costs. And all items must be returned unused, unopened, and returned at the customer’s expense in the original unopened boxes. Return of any opened boxes will result in the customer being liable for the full purchase price of all items.

Can I cancel my order before it ships out?

Yes. Orders may be canceled if not already shipped for a 10% cancellation fee. Because orders are palletized immediately, and because we pay credit card fees to process your payment, and credit card fees to process a refund, we charge a 10% cancellation fee, again, only if the order has not shipped.

How will I receive communication after my order?

Customers who have ordered, agree to receive any and all communications from us, our contracted Delivery/Shipping Companies, and Installers (if applicable), via messages, emails, phone calls, texts, etc., for all things regarding purchase, delivery, tracking, delivery instructions, appointment information, updates, replies to inquiries, replies to questions, product information, etc.

What are the Terms & Conditions of Sale that I agree to?

Placing an order and paying means you agree to the Terms & Conditions of Sale. Please read before making purchase.